Return & Refund Policy

At ShopNoveltyHub, your comfort and satisfaction are important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Window

We accept returns within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Refund Eligibility

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Refunds may be approved if

  • The item arrives damaged or defective
  • The wrong item was received
  • The product is unused and returned within the eligible return period

Please note

  • Items showing signs of excessive use or damage caused after delivery may not qualify for a refund
  • Shipping fees are non-refundable unless the issue was caused by our error

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

Our support team will work with you to provide a replacement, exchange, or refund where applicable.

Exchange Process

If you would like to exchange an item, please contact our customer support team first to confirm eligibility and exchange instructions.

Exchanges are subject to

  • Product availability
  • Item condition
  • Approval after inspection

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

We recommend using a trackable shipping method when returning items.

Processing Time

Once your return is received and approved, refunds are typically processed within 5–10 business days back to the original payment method.

Processing times may vary depending on your payment provider or bank.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

📧 pyash3397@gmail.com

Thank you for shopping with ShopNoveltyHub.